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Tuesday, March 09, 2010

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Featured Offering

Dream Catchers announces FREE ITIL Awareness Training, Mock Exams, and Reference Materials.

Use our Computer Based Training to gain an Awareness of ITSM, and the ITIL Lifecycle. Additionally use the introduction and review sections for each ITIL Lifecycle Phase as a review tool or to prepare for the ITIL Foundations Certification Exam.

Included are unit quizzes, process maps, dictionary, and a full mock exam.

Full course Content may be purchased for Individual users, Enterprise licenses, and LMS integration.

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Welcome To The ITSM Portal

The ITSM Portal is devoted to Open Source information for IT Service Management (ITSM) and the IT Infrastructure Library (ITIL). The focus of the site is to provide guidance and direction on the issues related to ITSM. Specifically the site will provide insight on

The relationship of ITSM and ITIL
The relationship of ITIL to COBIT, Six Sigma, CMMI
How to get started with ITSM
ITSM Implementation (CSIP)
Tools for Continuing education and implementation assistance

This is a non-commercial source for ITSM knowledge. Contributions from many sources provide a diversity of opinion and a forum for Open Source information exchange.

To view and interact with all the features of the ITSM Portal you must first register.

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